The Seven Principles of MonoSol Quality 1. We make it our business to know and understand our customer's needs and expectations. 2. We design Product Quality into our processes. 3. We understand Service is critical to our customers and work to being all they need us to be. 4. We know that Continuous Improvement must be embraced at all levels of our organization. 5. We must provide the means for every employee to feel a sense of contribution and     accomplishment  relative to their careers and MonoSol's business success. 6. We will always treat our customers and fellow employees with respect and dignity. 7. The advancement of our community, region, environment and country will always be considered    in all major management decisions.